Arbor Support Team
Articles
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Onboarding Video - New MIS Setup
To get you started on your Arbor onboarding journey, one of the first things you’ll need to do is watch your ‘Welcome to Arbor Onboarding’ video. This will also be provided to you in your 1st email...
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Onboarding Roles and Responsibilities for a brand new school
This article is designed for schools who do not require a migration due to being a brand new school to help them understand the different roles and responsibilities needed during your onboarding to...
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Key Guidance (MAT & LA Central Teams) & FAQs
Below, you'll find comprehensive guidance covering some of our most common FAQs, alongside specific resources tailored for MAT and LA central teams.FAQs Is Arbor GDPR Compliant? Yes absolutely! Ac...
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Your guide to planning module roll out in Arbor
This article is designed to help Multi-Academy Trust (MAT) and Local Authority (LA) central teams strategically plan the rollout of Arbor's various modulesMigrating to a new MIS is a significant un...
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Help & Support
This article is for MAT Central teams and LAs moving to Arbor.Moving to a new MIS is a big step, and we're here to make sure your central team and schools feel fully supported every step of the way...
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Meals, Payments & Parental Engagement Planning
This article is designed for schools and MAT teams considering the meals, payments & parental engagement functionality. You might be asking what you need to do to first, what training you will need...
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What training is needed when setting up a brand new school
This article is designed for schools who do not require a migration due to being a brand new school or schools who are taking our 'Manual Migration' service. It details the recommended training nee...
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How to switch your Groupcall API End Point after your migration
This article is designed for schools who have migrated to Arbor from SIMs using the Groupcall API. It details the steps you need to take once you have validated your data so that your third party a...
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Setting up behaviour types and severities after migration
This guidance is intended for secondary schools that are currently onboarding and are close to their Go-Live date. Some behaviour types and severity types may not have migrated as you have expected...
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When should I complete my Arbor Onboarding (Arbor Foundations) Training?
Your Arbor Foundations Training is available via the Arbor Training Hub and will provide you with all the information you need to use your new Arbor MIS successfully. The training is divided into...