Report Card FAQ

What's the difference between the Long and Standard Report? 

When creating a Report Card on Arbor you will be given the option to select either the long or standard style report. 



The type of report you select will show in the General Settings of your report card setup. The type of report cannot be changed once it has been set up. 



The Standard Report Card is landscape and can go across several pages depending on the amount of content. 



The Long Report Card is in portrait mode with a front cover and the subjects and their comments listed on the second page and onwards. 



Summative assessments aren't showing on the Report Card

This could be because:

  1. The student is not enrolled in the assessment (either accidentally or on purpose) 
  2. The student was not enrolled in the assessment in the time period the report card is reflecting
Step 1 - Check the student is linked to the assessment

Check this within the assessment setup in Students > Assessments > Assessment Policy > Manage Assessments and select the relevant assessment.

Make sure the students are added to the assessment. 


Step 2 - Check the student's enrolment dates

Check this in the Report Card setup in Students > Report Cards. 

Firstly look at the general settings on the Report Card - was the student enrolled in the course on or before the report card date? 



Secondly, navigate to the attainment tab and check the date range set for assessment grade capture. Has the student been enrolled into the assessment within the time frame set and have they had any marks entered? 




Ad-Hoc Assessment isn't showing on the Report Card

If you're wanting to include ad-hoc assessments in your Report Cards, these will usually be tied to the first day of your assessment period. This means that you'll need to ensure the start date of the date range set on the General Attainment Settings tab included covers the first date of the assessment period - if this date isn't covered, you're likely to find that your ad-hoc columns won't be displayed on the Report Card.




You can check the date for the attainment setup in your Report Card settings by going to Students > Assessments > Report Cards > Your selected report card > Attainment.

Your Ad-hoc assessment needs to be within this date range to show up on the report cards.



You can check the dates match by going to Students > Assessments > Assessment Policy > Assessment Periods and selecting the period type your Ad-hoc assessment uses.



I've checked the dates are set correctly in the Attainment tab but the downloaded report cards still don't show the ad hoc assessments?

If your dates are correct but you still don't see the ad hoc assessment in your report cards, check that you've entered assessment data into the ad hoc assessments for that assessment period. 

If you haven't entered the data yet you won't see the assessment when you download the report. You'll only see the assessment when you click on View/Edit Report Card in the Report Cards tab. 



New and old students

Can we remove a student who has left from the list of report cards?

Student report cards are created for all students who have been enrolled in that student group at some point during the academic year, so there isn't a way to remove a report card for a single student.

A new student has joined - how do we generate a report card for them?

If a new student has joined since the report cards were created they won't have been automatically added to the list. To refresh the report cards, click into the student group and click the Delete Report Cards button.



Then click +Add to add the student group back in. This will create a report card for the new student.



Can we remove a subject from a student's report card?

If a student stopped studying a subject part-way into the assessment period, you can only remove their assessment period by changing the start date in the Attainment tab of the Report Card settings to begin the day after the student's last day in the course.



Why is my report card displaying two course names?

On the General Attainment Settings page, if you have a Course added, and also a Progress Assessment added that is linked to the course, but differently named, these will be formatted on the report card as Course Name: Progress Assessment Name. 



If you'd like to display only a single name in the row, you can do so by ensuring the Progress Assessments are set up with a Custom Name that is the same as the Course name under General Attainment Settings.



Once these names are set up, you'll see only one name is shown on the Report Card.



Report Cards are showing as Not Completed. How do we mark them as approved?

There are two ways to change a Report Card's status from Not Completed to Approved.

Please note: It is not possible to bulk set report cards as Approved.

Report Cards showing a status of Not Completed won't stop you sending them out. This is just for administrative purposes. 

Option 1 - Individually from within the Report Cards section

Click into a student on the Report cards tab, and click View/Edit on the slide over.

On that page, click Mark Card as Approved, then click Save Changes. Repeat this for each student.


Option 2 - In bulk from the assessment

Go to Students > Assessments > Summative Tracking and click on the assessment that you would like to approve the marks for. Select Marksheet in the slide over.

Tick the top tick box to the left of the student names, then click the blue pencil icon and choose Set/Unset Approved. Choose Set Approved from the Set/Unset drop down, the click Save Changes

Please note: You would have to do this for each assessment linked to the Report Card. 





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