Using the AI chatbot

This article covers best practices and tips for getting the most out of Arbor's AI chatbot.

How does the AI work?

The Arbor chatbot is a Large Language Model, which is a program trained on written text in order to provide answers as if they were written by a human. Our chatbot provides answers derived from the Arbor Help Centre to ensure that it uses sources created and approved by Arbor only. More approved data sources will be included in the future to improve the bot's knowledge, and we will announce when these go live.

Numbers

AI chatbots often struggle with numbers, so it is recommended to word your questions in a way that allows the bot to provide information for you with this in mind. The bot can still answer questions related to numbers and figures, such as "Where can I see how many students are absent today?"

For example, rather than asking "How do I resolve error 1000 on my census?", you can ask "Why does my pupil reconciliation not match the number of students on roll?"

How do I get the most out of the chatbot? 

Grammar and punctuation

The chatbot is not a search engine, and as such you would need to ask your questions as if you were talking to a person. As chatbots are trained on written text, you will get the best results by ensuring that your questions are clear and concise, with no typos and using correct punctuation and grammar. This may appear to be a small factor, but the chatbot will pick up on differences in punctuation and identify proper nouns as a result.

Technical language

While we are currently training our chatbot to pick up synonyms (e.g. 'lunches' for Meals), it is still highly recommended to use the exact name of a subject as it is named in Arbor and the Help Centre. This ensures that the chatbot answers your question directly and does not attribute your question to a different topic. 

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