What training and support is available for secondary schools after Go Live?

This article is designed for Schools who have recently gone Live on Arbor and completed their onboarding. 

It is important that you and your team are aware of the help and support available once you have access to your live Arbor site. We have various tools to be able to support you with this! 

Training Tools

Arbor Foundations Training

You should focus on completing any outstanding Foundation Training that was not a priority for your Go-Live within the Arbor Training Hub. 

It is important to keep the momentum going to complete your training which will ensure you get the best use out of your new MIS - you may even identify more efficient ways of using your new MIS and features you are not aware of just yet! 

Take a look at our When To Complete Your Training guide for a breakdown of the courses in each learning path.

Your Foundation Training is accessible on the Training Hub for a full year from your onboarding start date. This is a fantastic resource for refreshing your knowledge or training new staff members throughout the year.

Bespoke Training & Modules

If you have any outstanding Bespoke Training (e.g., Behaviour or Assessments), please remember to book these sessions well in advance before you are looking at using those areas in Arbor to ensure you have a guaranteed slot as these can be taken quickly. 

You will also still have access to your Spaces account to access and utilise your Bespoke Modules success plan: 

See our guidance here which identifies how to manage your bespoke module roll out plan.

Help Centre and Webinars:

Ensure all your team are familiar with our Arbor Help Centre for continuous support and professional development, this will really help them with finding quick answers to any questions when using your Arbor site and finding new information and features that are available. 

Arbor HQ

Arbor HQ is our online community where you can connect and communicate with other fellow Arbor users. It's the ideal place to network with your peers, ask questions, share best practice, be the first to know about new features and product updates and join free webinars. Plus, join exclusive Arbor HQ meet-ups and webinars to really boost your Arbor skills! 

Click here to join the Arbor HQ! 

Who To Contact

Expert Support Team 

Your expert support team will help you with any product or data related questions, e.g. "How do I do this in Arbor?" or, "Is it possible to do X in Arbor?": 

• If you are supported directly by Arbor, see here how to reach out to our team
• If you are supported by an accredited support partner, you will need to reach out to them directly. Their details will appear at the top of your Spaces account

Customer Success Team 

Your Customer Success Team are here to help you get the most out of your new MIS! For example, helping you explore and plan your roll out additional modules that you have not started using just yet, identifying any third party applications that you currently use that you could potentially replace with Arbor to really help you get the most out of your investment: 

• MAT - If you are part of a Multi Academy Trust, reach out to your central team first, as they may be aligning on certain module roll outs across the schools within the trust
• Customer Success Manager - If you are not part of a MAT, and supported directly by Arbor, contact your Customer Success Manager to help you with any additional advice and guidance for your Bespoke Modules roll out plan 
• Accredited Support Partner - If you are supported by an Accredited Support Partner, contact them directly for further advice

Customer Sales Team

Interested in purchasing further training or additional modules to unlock even more of Arbor? Please contact customersales@arbor-education.com to discuss your options. If you are part of a MAT it is important that you discuss this directly with them. 

Where To Find Contact Details

All contact details will be visible within your Spaces Account, e.g. :