Planning your Module Rollout for Secondaries

This article is designed for Secondary Schools moving to Arbor to help plan the rollout of Arbor's various modules

Welcome To Onboarding Training 

Our goal is to ensure you transition to Arbor as smoothly as possible, to help with this, we strongly encourage our Crawl, Step, Run approach to module roll out. Starting by going live with Arbor using the basics (Foundation Modules), then, once you have gone live, and the dust has settled, looking at the more advanced modules (Bespoke Modules).

To understand what our recommended approach and important information regarding your roll out plan in more detail, it is vital that you complete the Foundation Modules course, and the Bespoke Modules course first. These can be found in your Arbor Training Hub within the Welcome to Onboarding learning path.

If you do not have access to this, you will need to reach out to your school Project Lead, as they will need to invite you to Spaces to have access. Once invited, you will see this learning path within your Arbor Training Hub account within the next 48 hours. 

These courses will go through: 

• Our recommended approach to your module roll out plan
• 3rd Parties and what to consider when deciding the modules you are going to use in Arbor and when
• More information on each module that you can use in Arbor, important information to be aware of, and next steps to successfully transition to Arbor for each of those modules:

Spaces - Foundation/Bespoke Success Plans 

Once you have completed the courses highlighted above, and reviewed the modules you will be using in Arbor, it is time to update your Spaces account to confirm what you will be using, and when: 

Foundation Modules Training 

Anyone who has access to The Arbor Training Hub, will have access to all Secondary Foundation Training, they can then complete the training courses that are relevant to their role. 

Bespoke Modules Training

If purchased, we recommend tackling this training after onboarding, as this gives your team the time to become confident with the Foundation Modules and focus on checking migrated data before launching the more complex modules. 

If you do need these areas shortly after Go-Live, book your 1-1 specialist training as soon as possible, as slots for Assessment and Behaviour are very popular and fill up quickly.

Additional Bespoke Training Services:

If you have purchased any of the following, this will show within your Spaces account under the section ‘Training Purchased’, e.g:

• Assessment Consultation (1-1) 
• Assessment Setup  (1-1) 
• Behaviour Consultation & Reporting  (1-1) 
• Payments  (self-led) 
• Parental Engagement (self-led) 

If you are not part of a MAT, and do not see anything listed here, you can purchase training by contacting our Partnership Team on customersales@arbor-education.com. The training will then be added to your training hub, once it's been purchased. 

Bespoke Training Allocation

Bespoke training that has been purchased will be allocated to the person you nominated as the 'Owner' in Spaces within your success plans (also highlighted in the video further above), e.g. 

They will then see this training within their own Arbor Training Hub account. See our guidance on How To Book Your 1-1 Training. 

If the section 'Module being rolled out by your MAT? is already pre-populated with 'Yes' (as shown in the image above), this means that the central team at your MAT will be leading on your roll out plan for that module. Please reach out to them directly for any questions regarding this. 

Who To Contact Regarding Your Roll Out Plan

After completing all of the information above, and you would like some further advice regarding Bespoke Modules, please see who to contact below: 

Foundation Modules: 

• Customer Onboarding Manager - They will help you with any further advice and guidance needed for your Foundation Modules roll out plan
• Expert Support Team - They will help you with any product related questions, e.g. "How do I do this in Arbor?" or, "Is it possible to do X in Arbor?". 
  • If you are supported directly by Arbor, see here how to reach out to our team,
  • If you are supported by an accredited support partner, you will need to reach out to them directly. Their details will appear at the top of your Spaces account

Bespoke Modules 

• MAT - If you are part of a Multi Academy Trust, reach out to your central team first, as they may be aligning on certain module roll outs across the schools within the trust
• Customer Success Manager - If you are not part of a MAT, and supported directly by Arbor, contact your Customer Success Manager to help you with any additional advice and guidance for your Bespoke Modules roll out plan 
• Accredited Support Partner - If you are supported by an Accredited Support Partners, contact them directly for further advice

All contact details will be visible within your Spaces Account, e.g. :