How to join our free webinars

This article will show you how to sign up for and join our free webinars. You can see a full list of our upcoming webinars here: Upcoming Webinars

How do I sign up?

Find the link to sign up for your webinar here and click it: Upcoming Webinars

Add in your details and click Register.

You'll then be registered for the session.

We'll send you an email to confirm your registration. This will be sent to the email address you signed up with.

How can I prepare for the webinar?

Make sure you've completed any preparation steps outlined here: Upcoming Webinars

Block some time out in your calendar, grab yourself a pair of headphones and head to a quiet space where you'll be able to focus.

How do I join the webinar?

Click the link or button in your email from us. This will have been sent to the email address you signed up with.

What happens during the webinar?

We cover a large amount of information during the session and don't want you to miss anything! Because of this, we don't recommend taking detailed notes during the session.

Your trainer will show you during the session where you can access step-by-step instructions of the processes. You can also watch the recording back from the Help Centre here (posted within 24 hours of the session) to play and pause it at your own speed to take notes: Past webinar recordings

During the session, ask any questions you have using the Q&A tab and your trainer will answer them at the end.

Having trouble joining the webinar?

I can't sign up

You won't be able to sign up for the session once it has already started. You'll need to watch the recording back from the Help Centre here (posted within 24 hours of the session): Past webinar recordings

My confirmation email hasn't come through

Check you signed up with the right email address, as the confirmation email will be sent to this email address. If you used the wrong email address, you can sign up again.

Why can't I join the session?

Please ensure the Zoom website is whitelisted. Your IT team can help you with this!

If you're struggling to connect to the webinar or your screen freezes, please refresh your page. This solves the majority of issues.

Can you send me the recording?

We won't be able to send you the recording of the session.

If you miss the session or need to jump off part-way through, you can also watch the recording back from the Help Centre here (posted within 24 hours of the session): Past webinar recordings