How to change a student's User Details as an Admin

User details are the credentials students use to sign into the Student Portal or App. This guide shows you how to change a student's password, non-email address username and email username as an admin from the student profile.

Permissions

• School: General Admin: Administer or School: User Accounts: View - You need one of these permissions to open the User Details slide-over.
• School: User Accounts: Administer or Staff Profile: User Details: Administer - You need one of these permissions to manually change usernames or passwords for students
• Student Profile: Contact Details: Administer All Students or Student Profile: Contact Details: Administer My Students - You need one of these permissions to edit student email addresses

Manually change a student's password (without a reset email)

For security purposes, we recommend asking students to reset their own passwords by clicking the "Forgot your password?" link on the Student Portal or App in the first place.

However, if this is not possible, you can manually change the password for them instead. If you choose this option, make sure to share the new password with the student securely and ask the student to change their password once they have signed in for added security.

To change a student's password manually:

1. Find the student's profile 
2. Scroll down to the User Details section
3. Click on the Username (if an email address is present on the student's profile, this will be an email address) to open the User Details slide-over.
   
   
4. On the slide-over, click Change password
   
   
    
5. Enter the New Password in the top field, and enter the password again in the Confirm password field
6. Click Change Password
7. On the pop-up, click Change password to confirm

Changing a student's email username

A student's Email username corresponds to the student's default email address listed under Student Contact Details on their profile. So, to change a student's email username, you need to change their default email address.

Adding an email address

If no email address is listed under student contact details, you can add one by clicking +Add and selecting Email address. The email address you add automatically becomes the default.

Changing an email address

If an email address is already listed, you can click on it and press Edit on the slide-over to make changes to it or to set the email address as the default (if more than one email address is listed)to make it the email username

An email address is listed, but it's not the email username yet

If you can see an email address listed, but this email address does not show as the Email Username when you click User Details, try removing and re-adding the email address from the student contact details to set the email address as their default (and thus email username)

Changing non-email usernames

Non-email usernames can be used to sign into the Student Portal instead of an email address. It is not possible to sign into the Student App with a non-email username.

Students are automatically assigned a non-email address username, but you may need to change this. This can be done from Student Profiles.

To change a student's non-Email username:

1. Find the student's profile 
2. Scroll down to the User Details section
3. Click on the Username (if an email address is present on the student's profile, this will be an email address) to open the User Details slide-over.
   
4. On the slide-over, click Change username
   
   
    
5. Enter a new Username and click Change username
6. Click Change Username on the pop-up to confirm the change