Welcome to Arbor for Secondaries Onboarding via Spaces

Welcome to Arbor: 

On Monday of Week 1 of your Onboarding, your schools Project Lead will have received a 'Welcome to Arbor' email from their Arbor Customer Onboarding Manager to kick off your onboarding.  this email will contain some key information to start your journey such as: 

• Accessing The Arbor Training Hub  This is the space where you will access all of your Arbor training during your onboarding and beyond, most importantly, this week, you will complete your 'Welcome To Onboarding' training highlighted further below. 
• Logging into your Spaces Account - This is where you will keep track of all your onboarding tasks. Your invite will be sent to you in a separate email. Take a look at the following guides to help you get started: How to access Spaces and How to use Spaces
• Nominating your schools Project Team, which is a survey which will allow you to ensure your key staff members get access to the Training Hub and essential courses (please ensure use the link provided to nominate the required users from your school).

Your schools Project Lead will also receive a few other emails in Week 1 which have been highlighted below: 

1. Spaces 

An email invitation inviting you to access Spaces where you will be able to access all of your Secondary Onboarding Plan, see here to see what your invitation looks like, please check your 

2. Arbor Training Hub 

Another email your schools Project Lead will receive in Week 1 is an invitation to access your Arbor Training Hub account, which is where you will complete all training needed as part of the process, but most importantly, where you will need complete the Learning Path called 'Welcome to Onboarding': which will be visible on your Dashboard - this will go through a full detailed overview of what the Secondary Onboarding will entail and the timeline.

Once your schools Project Lead accesses their account, within their Dashboard they will see the following learning path: 

When clicking into this, they will see 4 courses, in Week 1, the following should be completed: 

1. Welcome to Onboarding - This course will go through what to expect as part of your onboarding, including a summary of your Onboarding timeline, how the process works next steps and much more.
2. Data Migration - This course will go through the key steps required to be completed before your dummy migration starts on Week 3 and next steps:

These courses should be completed first, then, if you  have any questions or would like to discuss any of the content further, you  can book a call in directly with your Arbor Customer Onboarding Manager via your Spaces portal once logged in: 

3. Secure Upload Portal 

Additionally, your schools Project Lead will have received details to accept our T&Cs and an email from Groupcall to set up Groupcall in preparation for the dummy migration to start on Monday of Week 3. The second course highlighted above 'Data Migration' will go through thorough steps on how to ensure all has been set up accordingly before your booked migration date. 

To see more information on what to expect during your Onboarding, see our Week by Week guide