Do guardians receive confirmation emails for Guardian Consultations?

Do guardians receive a notification that a slot is ready to book?

The guardian consultation will appear in the parent portal but guardians won't be notified.

If you wish to notify guardians through email, you can create a new mail merge email to remind guardians to log in to the parent portal.

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Do guardians receive a confirmation email when a meeting is booked?

Confirmation emails are only sent out when a guardian books a meeting through the Parent Portal or Arbor App. Guardians will not receive a confirmation email if the meeting is booked from the school's side.

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The email is sent to the person who is attending the session, which may not necessarily be the person who made the booking. For example, if Guardian A books a meeting and sets Guardian B as the person attending, the email goes to B only.

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Why didn't the guardian receive a confirmation email after booking a meeting?

The email is sent to the person who is attending the session, which may not necessarily be the person who made the booking. For example, if Guardian A books a meeting and sets Guardian B as the person attending, the email goes to B only.

Be sure to also check that you've added an email address for your school. You can add an email address from the School > School Details page. Just click +Add in the Contact Details section.

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2 comments
  • there is a school email address and parents have booked consultation via parent portal and booked the guardian who is attending and still not getting email confirmation

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  • Hi Mary, please get in touch with us via email so we can look into this for you.

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