Payment frequency - When are funds and money from card payments paid out to my bank account?

Arbor pays out funds received from card payments to bank accounts on a weekly basis, on Mondays (minus any refunds).

It is not possible to:

  • change how often payments are made (such as monthly or daily)
  • change which day payments are made on

Most UK banks deposit payouts into your bank account as soon as they are received, though some may take a few extra days to become available.

What is the minimum amount for funds to be paid out?

The minimum amount that can be paid out to your school bank account would be £1 net - defined as one whole unit in local currency by Stripe.

Please note that a £1 payment from a parent would not hit the minimum value for payout, as the payment would be less than £1 once VAT has been deducted. 

If the minimum amount is not reached, there will be no payout that week.

What if my bank cannot receive a payout?

If your bank account cannot receive a payout for any reason, your bank returns the funds to the Stripe Connected Account created for your school. It can take up to an additional five business days for your bank to return the payout and inform us that it has failed.

Should this occur, check the bank account information you provided was correct. If you have verified the information was correct, contact the Arbor Support Team if supported by Arbor, or your Support Partner if not supported by Arbor.

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