Aimee
Articles
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Custom Report won't load, is broken or not working
If you encounter a '504 Gateway' error when trying to view a custom report in Arbor, it may be due to the report being too large. You can either download the report to view it externally or edit th...
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Will parents receive more than one password reset when login details are sent?
Parents will receive only one password reset email for their Arbor account, which links to all their children at the same school. If they have children at different schools, they will have separate...
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Do we have to open every register for marks to appear?
In Arbor, attendance marks added in advance do not appear in statutory records until the register is opened. Registers can be opened an hour before lessons, either by the teacher or manually by nav...
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How can I log meals for afternoon only nursery students?
If you have nursery students who attend nursery in the afternoons only but have a meal at school, you might want to log this on Arbor with the other children's meals. There are two options, shown b...
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Why are my attendance certificates, attendance reports or attendance statistics different?
You can view attendance statistics in different ways depending on what information you want to report on. For example, you can create a custom report with these columns: lesson attendance (present...
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How can parents sign up for the Parent Portal or Parent App if they have a child at more than one school using Arbor?
When a parent logs into the Parent Portal or the Parent App they can see details about their children that attend one school using Arbor. If they have two children attending the same school, they c...
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How can I report migration issues?
Please note the following can vary for a GroupCall API migrator, we are working on adding the GroupCall Migrator specifications to this guide. If you need to raise any data discrepancies post migra...
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See students that have joined my school between two dates and sending communications
In Arbor you can view and download a list of arrivals from Students > All Students > Browse Students > Joiners. Looking for a more detailed report with UPNs and dates of birth? Try our report: Stud...
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Can I set up a teacher or staff member up before they start at school?
You can set up a teacher or staff member's profile on Arbor before they start working at your school, allowing them to familiarize themselves with the system. Ensure they have a current business ro...
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How can I charge students for a club after they've attended the session?
This article explains how to charge students for a club session after attendance in Arbor. It outlines the necessary permissions, steps to set up a free club, create a customer account for invoicin...
