- How have parents logged into the Parent Portal or Parent App before we have turned it on?
- How long can a parent log in and see a student after they have left the school?
- Will parents receive more than one password reset when login details are sent?
- Sending and resending login details to Guardians
- Log in as a guardian to Parent Portal
- Common login issues with the Parent Portal - why can’t parents log in?
- Stopping specific guardians from accessing the Parent Portal - suspending a guardian account
- How can parents sign up for the Parent Portal or Parent App if they have a child at more than one school using Arbor?
- Can parents see other guardian addresses and student contact details on the Parent Portal or Parent App?
Help Centre
Hi, how can we help?
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Hello!
To get you the best help, please let us know if you are a:
Hey parent/guardian
If you need help with your child's account,
click
here
to browse our help materials.
If you still need help, please contact your child's school directly as we can't give advice or troubleshoot your account for data protection reasons.
Hey student!
If you need help with your student account,
click
here to browse our help materials.
If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.