Chloe Hughes
Articles
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Can I give a parent an invoice or receipt showing they have paid?
It isn't possible to print receipts in Arbor when a payment is made. However, you can take a screenshot of the payment where it is held in Arbor and print invoices. This is the same for: Clubs Tri...
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Why is a student who left not appearing on the marksheet?
When using pages like the Students > Assessments > Summative Tracking > Mark Entry > marksheet, the date will auto-fill to the last day of that assessment period. For example, the last day of the S...
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Send an email to governors, volunteers or third party staff
Staff can only be emailed through Arbor if they have a staff profile, an active business role and an email address logged on their profile. Step 1 - Create their profile Use this article to create ...
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Downloading Profiles - Information Request File, Subject Access Request (SAR) or Freedom of Interest Request
You can download most parts of the user's profile, to help comply with a request. For an individual student or staff member Go to the person's profile, and click the green Download/ Print button on...
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How to troubleshoot or report API 3rd party integration issues
Use this article if information is not showing correctly in your connected 3rd party app, or if information is missing. Issues with 3rd party integrations are typically handled by the 3rd parties i...
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Alerts for safeguarding notes on My Homepage
Whether you can record and see Safeguarding Notes and Alerts depend on your permissions: To record the Safeguarding Note, staff will need the Safeguarding: Add Safeguarding Note permission. To del...
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How do I record NRPF (No Recourse to Public Funds)?
The process of recording students who are eligible for Free School Meals under the no recourse to public funds provision (NRPF) is the same as other reasons for Free School Meal eligibility. You ca...
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Out of Age Group Cohort
If a student is in a different year group to the one they would be expected to be in based on their age (sometimes referred to as decelerated), they will have an Out of Age Group Cohort tag on thei...
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Student Contact Details report - edit or delete emails or phone numbers in bulk
You can see a report of student's email address and telephone number by going to Students > All Students > Bulk Update > Student Contact Details. The information is all on one page and will save yo...
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Changing a student's Date of Birth
Go to the Student Profile and click Date of Birth in the Identity section. Click the orange Edit button. You can also Mark them as deceased from here. Click the calendar button to bring up th...