Chloe Hughes
Articles
-
How to troubleshoot or report API 3rd party integration issues
This article provides guidance on troubleshooting or reporting issues with 3rd party API integrations, emphasising the importance of contacting the 3rd party first. It outlines the necessary inform...
-
Why is a student who left not appearing on the marksheet?
A student who has left will not appear on the marksheet if their end date is before the assessment period's last day. To include them again, either correct their leaving date or adjust the markshee...
-
Why can't I see my Linked Courses under Departments?
If you can't see any courses linked to your departments in School > School Structure > Departments, you need to make sure the start date is current. If you need to set up Departments, follow this a...
-
Marking status colours on the Assessments Dashboard page
This article explains how to view and interpret the marking status of summative assessments on the Arbor platform, detailing the color codes used to indicate the status of assessments from 'Not Sta...
-
Can parents see club attachments on the Parent Portal and Parent App?
Parents can view club attachments on the Parent Portal but not on the Parent App. Feedback can be submitted to request this feature for the app. Guardians can see club attachments on the Parent Por...
-
How do I record NRPF (No Recourse to Public Funds)?
This article explains how to record students eligible for Free School Meals under the No Recourse to Public Funds (NRPF) provision in Arbor. It details the process of logging FSM eligibility, addin...
-
Why are some staff not showing in the Staff Abbreviations section?
The Staff Abbreviations section only displays staff members with teaching roles, as they interact with students and require timetables. Non-teaching staff do not appear since they do not need abbre...
-
How should we promote the Year 6s, Year 11s or Year 13s?
This article explains the promotion process for Year 6, Year 11, and Year 13 students in schools. It clarifies that primary schools do not promote Year 6 students, secondary schools without a sixth...
-
Why is the school not on the list when exporting a CTF or adding Education and Employment History?
This article explains why a school may not appear when exporting a CTF or adding Education and Employment History. It emphasizes the need to add the institution to the site and check its presence o...
-
Why is there a difference between my Pupil Premium reporting pages?
This article explains the differences between the Pupil Premium reporting pages in a school system, detailing how to view current and past Pupil Premium recipients and eligible students. It highlig...
