Customer Ops Team
Articles
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Business Roles / Permissions Pushdown: Centrally Managing User Permissions in MAT MIS
This article explains the functionality for managing Business Roles / Permissions Pushdown in your MAT MIS. This feature allows Multi-Academy Trusts (MATs) to centrally control and standardise user...
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Setting up Trips - 5. Troubleshooting and Customisation
As the final part of our Trips in Arbor series, this guide provides essential information for refining and troubleshooting your trip setup. We'll cover how to make necessary changes to trip setting...
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Setting up Trips - 4. Managing participants
In this guide—the fourth in our series—we focus on managing the students who will be attending the trip. We'll detail how to add and remove participants, including how a student's place moves throu...
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Setting up Trips - 3. Adding Prices
Continuing our series, this third guide is crucial for those setting up paid trips. It focuses on the financial aspects of trip setup, which is the necessary next step after setting up a paid trip,...
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Setting up Trips - 2. Creating a Trip
This is the second guide in our series on using Arbor for school trips, focusing on the practical steps for adding a trip. Here, we'll guide you through the process of selecting your trip type—whet...
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Bulk Updating Staff Ethnicity
To avoid errors in the School Workforce Census, you must have an Ethnicity recorded for any staff member who has been with your school for at least 100 days. This guide shows you how to bulk check ...
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Adding consultation meetings for new or missing students
After setting up a Guardian Consultation, you may need to add additional meetings for students who have joined the school since you completed the original setup, or for students you accidentally re...
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Errors 4041, 4042, 4043 and 4044
The article explains errors 4041-4044 related to missing or invalid learner funding and monitoring data for English and Maths minimum hours for 16-19-year-olds who haven't achieved GCSE grade 4 or ...
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Arbor In-App Help Guide
What is the Arbor In-App Help Guide?The Arbor Help Guide (formerly known as Arby/Arbor Bot) is an intelligent, context-sensitive guide that lives as a small button within your Arbor MIS. It's your ...
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What migrates to Arbor - ScholarPack.bak
Last Updated: 17/11/2025 This document should be used to understand what data we are able to migrate when performing a SIMS .bak (backup method) migration to Arbor. This list provides a general ove...