Customer Ops Team
Articles
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Card Payments Setup - 2. Verifying school details
This article guides you through the first step of verifying your card payment details in Arbor, including adding and confirming your school's address details.This guide is the second in a series. T...
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Issuing and Waiving Attendance Fines
The Attendance Fines feature in Arbor allows schools to efficiently manage and track fines related to unauthorised student absences. This guide outlines how to use the Attendance Fines page.This gu...
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Rotating Meal Menus - Setting up a Menu
This guide walks you through the first step of creating a Rotating Meal Menu, which involves adding a blank menu and assigning it a name.This guide is the second in a series of six. The guides in t...
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Setting Up Meals - Step 1 - Adding a Meal
This guide takes you through the first step to setting up a meal in Arbor. Read how to add a name for your meal and how to set the account type to use if you charge for meals.This guide is the seco...
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Troubleshooting Login Issues for Arbor Parent Portal and App
This guide provides troubleshooting tips to help you log into your school's Parent Portal or Parent App. It's recommended you try these steps before contacting your school for assistance.Please not...
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Logging a Medical Event with Ask Arbor
Logging a medical event manually can sometimes feel cumbersome, especially when you need to record something quickly in a hectic environment after an incident. To reduce the number of steps and sav...
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Creating Interventions with Ask Arbor
This guide explains how to use the Ask Arbor Intervention Assistant to create interventions. This guide is part of a series of guides. Please find all of the guides in the Arbor AI for Admins and S...
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Opting In and Out of Arbor AI
While Arbor AI is designed to save every staff member in your school time, we understand that your school's leadership may want to pause or review the use of AI tools. The Global Feature Controls a...
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Wraparound care clubs - Scheduling sessions (Breakfast and after-school clubs)
This guide, the third in the Wraparound Care setup series, focuses on Scheduling Sessions and Defining Session Intervals. This key step determines the specific blocks of time your guardians can boo...
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Standard Clubs - Scheduling Sessions
This guide, part of the standard club setup series, explains how to schedule sessions for your new club. You can set up sessions that repeat weekly (Weekly Sessions) or one-off dates (Single Sessio...