Customer Ops Team
Articles
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Intro to Arbor AI for Teachers
This guide introduces the Arbor AI features available to teachers and classroom pastoral assistants within the MIS. It explains the different AI tools you can use, everyday examples to try, and wha...
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Intro to Arbor AI for Admins and SLT
This guide provides an overview of Arbor AI tailored specifically for school administrators and Senior Leadership Teams. Here, you will learn about the core AI features available to you, how your m...
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Prompts to 'Report' on data with Ask Arbor
This guide outlines prompts you can use to generate structured, comprehensive data summaries perfect for sharing with stakeholders across the entirety of your school. These are the types of prompts...
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Prompts to make Ask Arbor 'Act'
This guide outlines prompts you can use to trigger workflows, log data, or make bookings directly within the assistant. These are the types of prompts you can find when you click the Act tile to st...
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Prompts to 'Draft' things with Ask Arbor
This guide outlines example prompts you can use to draft professional communications and updates to parents, tutors, or leadership. These are the types of prompts you can find when you click the Dr...
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Prompts to spot 'Trends' in data with Ask Arbor
This guide provides examples of prompts you can use to analyse shifts over time, compare groups, and flag anomalies across your school data. These are also the types of prompts you can find when yo...
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Prompts to get snapshots of your school 'Today' with Ask Arbor
This guide outlines prompts you can use to get instant snapshots of your school day with Ask Arbor. These are the types of prompts you can find when you click the Today tile to start a new chat. 'T...
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Why are there separate English, Welsh/Cymraeg and a combined language option on Welsh sites?
We have updated the language ability options for students and staff on Welsh Arbor sites so that English and Welsh/Cymraeg are now listed separately. Previously, these were combined, which meant th...
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Reporting on Medical Notes
This guide will explain the possible reports you could create when using our custom report writer to create a report with the report focus of Medical Notes.Medical Notes Specific Report Fields Medi...
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New Subprocessor: Birdie.so (Support Video Recordings)
To provide faster and more effective technical support, Arbor has introduced Birdie.so as a subprocessor and will begin to use it from 18 May 2026. This tool allows our Support Team to share video ...