Customer Ops Team
Articles
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Troubleshooting Login Issues for Arbor Parent Portal and App
This guide provides troubleshooting tips to help you log into your school's Parent Portal or Parent App. It's recommended you try these steps before contacting your school for assistance.Please not...
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Opting In and Out of Arbor AI
While Arbor AI is designed to save every staff member in your school time, we understand that your school's leadership may want to pause or review the use of AI tools. The Global Feature Controls a...
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Wraparound care clubs - Scheduling sessions (Breakfast and after-school clubs)
This guide, the third in the Wraparound Care setup series, focuses on Scheduling Sessions and Defining Session Intervals. This key step determines the specific blocks of time your guardians can boo...
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Standard Clubs - Scheduling Sessions
This guide, part of the standard club setup series, explains how to schedule sessions for your new club. You can set up sessions that repeat weekly (Weekly Sessions) or one-off dates (Single Sessio...
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Student Profile - Attendance
On a student profile, you can access various pages focused on the student's attendance record and statistics by navigating to the left-hand menu. These pages allow you to analyse and manage a stude...
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Adding Meetings - Setting up Parents Evenings (Guardian Consultations)
This article is the third in our series on Setting up Guardian Consultations (Parents' Evenings). This guide covers adding meetings to your consultation so that the right parents can be booked in w...
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Card Payments Setup - 3. Uploading school documents
This article guides you through the second step in setting up card payments in Arbor, which involves uploading your school's proof of address. The guide includes instructions on how to upload docum...
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Reporting on Attendance Fines
This guide outlines how to report on Attendance Fines in Arbor. The guide covers filtering the table on the fines page, using the custom report writer to report on fines, and setting up alerts for ...
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Rotating Meal Menus - Adding Provisions to Menus
This guide walks you through the second step to creating a Rotating Meal Menu, adding provisions to your weekly menus to build them out from blank to complete.This guide is the third in a series of...
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Setting Up Meals - Step 2 - Adding Provisions
This guide takes you through the second step in setting up a meal in Arbor, which involves adding meal provisions. Provisions are the different choices that can be selected for a student or staff m...