Customer Ops Team
Articles
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Wrong or old school when I try to log into the Parent Portal or Parent App
If you encounter issues logging into the Parent Portal or Parent App due to old school accounts, contact your old school to remove your email and your new school to set up a new account.When trying...
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Glossary of Arbor AI Terms
The Administering and Managing Arbor AI Series This guide is a part of a series. The guides in this series are: Understanding your AI Monthly Free Allowance & Subscriptions Monitoring Your School...
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Prompting Arbor AI and Ask Arbor (the Basics)
This guide is part of a series of guides. Please find all of the guides in the Welcome to Arbor AI (The Basics) series here. The guides in this series are: What is Arbor AI? Arbor's AI Features W...
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Wraparound Care Clubs - Membership Options (Breakfast and after-school clubs)
This guide, the fifth in the Wraparound Care setup series, focuses on Step 4: Setting Up Membership Options. This determines how students can be signed up for the club, whether by booking individua...
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Standard Clubs - Managing Participants
This is the final guide in our standard club setup series. It outlines the two main ways students can be added to the club: manually by the school's admin team or automatically by guardians through...
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Student Profile - Behaviour
On a student profile, you can access a page focused on the student's behaviour record and statistics from the left-hand menu. This page allows you to analyse and manage a single student's behaviour...
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Meeting Management - Setting up Parents Evenings (Guardian Consultations)
This article is the fifth in our series on Setting up Guardian Consultations (Parents' Evenings). This guide covers how to manage meetings and manually assign timeslots to meetings once you have pl...
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Card Payments Setup - 5. Entering Representative details
This article guides you through the fourth step in setting up card payments in Arbor, which involves adding your School Representative's details.This guide is the fifth in a series. The guides in t...
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Rotating Meal Menus - Managing Meal Menus
This article provides guidance on managing Meal Menus once you have set these using the earlier guides in this series. This guide takes you through adding, editing, and viewing meal choices, as wel...
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Setting Up Meals - Step 4 - Scheduling Meal Sittings
This guide takes you through the fifth step of setting up a meal in Arbor, scheduling Meal Sittings. A sitting is the location and time a meal (like Lunch) takes place. Without a sitting, you won't...