Customer Ops Team
Articles
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Do I have to put my password in every time to log into Parent Portal or the Parent App?
You don't have to put your password in every time!Parent AppSave your password and fill it in automatically using your phone's built-in Face ID, fingerprint scan or pin entry: Logging in on the Par...
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Wraparound care clubs - FAQs and further reading
This is the final guide in our series on setting up Wraparound Care Clubs in Arbor. This guide covers frequently asked questions, things to note and provides links to further reading.This is the se...
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Student Profile - Other Areas
The final guide in the Student Profile series covers sections in the left-hand menu like Calendar, Activities, Meals, Looked After (In Care), Examinations, Reports, Educational Needs, Interventions...
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Card Payments Setup - 7. Checking your details
This article guides you through the sixth step in setting up card payments in Arbor, which involves checking your payment details before submitting them for verification and accepting the Terms and...
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Setting Up Meals - Optional - Regular Meal Choices
This guide takes you through the sixth step to setting up a meal in Arbor, adding Regular Meal Choices for students. This step is optional. This part of the setup assigns each student a preset meal...
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Charging for Nursery Fees
If you wish to complete this setup, you will need to be on one of our Packages that includes Payments either our MIS Comms or MIS Perform Package. PermissionsThe permissions required to set up Cust...
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Card Payments Setup - 8. Confirming and troubleshooting verification
This article guides you through what to do if your payment identity verification fails after you submit your documents. This guide covers verifying that your card payments are successful and how to...
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Setting Up Meals - Frequently Asked Questions and Further Reading
This guide takes you through frequently asked questions and further reading once you've set up a meal in Arbor.This guide is the second in a series of eight. The other guides in this series are: Se...
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Card Payments Setup - 9. Enabling Customer Account Types
This article guides you through enabling card payments on Customer Account Types once you have completed the identity verification steps.This guide is the ninth in a series. The guides in this seri...
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Card Payments Setup - 10. FAQs and further reading
This article answers frequently asked questions about Arbor's card payment setup process.This guide is the last in a series. The guides in this series are: Introduction Verifying school details Upl...