Card Payments Setup - 10. FAQs and further reading

This article answers frequently asked questions about Arbor's card payment setup process.

This guide is the last in a series. The guides in this series are:

1. Introduction
2. Verifying school details
3. Uploading school documents
4. Entering Controller/Owner details
5. Entering Representative details
6. Adding a bank account for payouts
7. Checking your details
8. Confirming and troubleshooting verification
9. Enabling Customer Account Types
10. FAQs and further reading

Top Tip: Unsure about where to start with payments in Arbor, or need assistance with your setup? Why not try our In-App Payments Help Guide! 

FAQ

Can we use an existing Stripe account?

No, it is not possible to use a Stripe account that is already used by the school. You would have to perform the setup in Arbor in order to use card payments.

Do we have to use card payments in Arbor?

No, card payments are not required for use in Arbor. You can still log cash, cheque, or bank transfer payments, but you will not be able to take card payments.

Why can't I select bank accounts for payouts for Customer Account Types?

This is only possible if your card payment account is verified. You can check this in School > Payments > Setup > Card Payments > Card Payments Setup.

This is the final guide in our Car Payments Setup series. Please find an overview of the guides in this series here: Card Payments Setup