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Jonathan
Articles
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Unknown and uncategorised meals and how to fix them
This article will show you how to resolve unknown and uncategorised meals. When looking at your School > Meals > Daily Summary page, you may see a Provision category named Unknown Meal. When loo...
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Initial balances have been set incorrectly
If you have incorrectly set initial balances for students, you can delete the invoice by following the steps below. Please note that this process: cannot be used for credit notes - if a credit no...
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Inspect and fix CTFs errors
Occasionally you might encounter errors with CTFs. For example, a student's destination school may contact you to say they can't upload a CTF export due to an error. In this article we'll go throu...
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The year group a student joined in is missing
When looking at the Enrolment section on a student's profile, Arbor shows you the date and in what year group the student joined the school. Schools that manually migrated to Arbor might find th...
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Assigning a student EAL status
To add EAL status to a student's profile, you will need to go to the Language abilities section. The quickest way to find this section is by clicking the View drop-down menu, towards the top of a s...
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Set a student as Pupil Premium
The Pupil Premium Eligible tag is set by selecting one or more indicators from a student's profile. This guide will go through each of them and explain how to add them to a student's profile. In th...
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Custom Single Central Record (SCR)
You can create a custom Single Central Record (SCR) in the Custom Report Writer if you want to add additional columns that aren't included in our out-of-the-box School Single Central Record (SCR). ...
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Student Numbers
The Student Number is a field that schools can use if they wish to record any student number such as ID badge numbers or admission numbers. You can see and edit a student's Student Number in the Id...
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Can I turn off Alerts e.g birthday alerts?
On your homepage, you’ll see notifications of any birthdays, pinned notes, safeguarding notes (if you have the permission to view safeguarding notes) and detentions issued for your students. It is...