Payment accounts and topping up the meal account on the Parent Portal or Arbor App

To manage a meal account, go to Accounts and click Meals. For other accounts, select the account name.

Above the table on the balance page, the credit/debit amount of the student account will show. Debt amounts will show in red, credit amounts will show in green.

Clicking on a Payment will load a slide over with details of the lunches taken that day.

To make a Card Payment, click on the Top up account button.

A slide over will load, where you can select the bill payer and payment amount. Please note the minimum payment amount is £2.

You can choose to pay now or to add your payment to your basket to pay later.

Top Tip: Can't click the button? Follow this article: I can't click the button to pay?

In the pop-up, add in your card details then click Pay.

You may have to then authenticate your identity for the payment to go through. This is a requirement of the recently introduced Strong Customer Authentication (SCA) regulations. 

If authentication is needed for the payment, you will be prompted to authenticate the payment using the method of authentication your bank supports. This could be:

• an SMS code,
• your mobile banking app 
• another method

For example, here's what it may look like if you're using Monzo. (Please note, we are not affiliated with Monzo, this is purely an example)

Once we've been able to confirm your identity, the payment will be completed and your card will be charged. You'll see confirmation that the transaction has been successful.

The meals balance will be updated to reflect the top-up right away. 

What can you see on each page?

Payments

This will load a table with all the payments that have been made for the account. You can select a specific Term using the Term drop-down menu at the top-right of the page.

A table will appear showing details of the payments.

Invoices

The Invoices section on the parent portal will load a table with all invoices for the current term. 

You can select a specific Term using the Term drop-down menu at the top-right of the page.

You will be able to see details of the invoices and the status of each invoice - whether they have been Cancelled or Paid.   

Top-ups

The Top-ups page on the parent portal will load the current terms top-ups made for that particular student.

You can select a specific Term using the Term drop-down menu at the top-right of the page.

The page will show the type of top-up made, this can vary from Cash, Cheque to Card.

Credit notes

The Credit Notes page on the parent portal will load a table with all the credit notes for the current term. 

You can select a specific Term using the Term drop-down menu at the top-right of the page. A table will appear showing details of the credit notes.