You can manage accounts for any area of Arbor your school has set up to receive payments for. Here you can also make payments and top up accounts. For more information on making payments, see our articles on registering for a club and registering for a trip.
Please note that once you have topped up, you will need to contact your school if you would like to move money to a different account or would like a refund.
To see all outstanding balances across all you children's' accounts, click the balance on your homepage.
Top Tip: This will show as £0 if the balances are all 0 or all positive.
On this page you can see:
- Any trips with an amount outstanding (e.g. if instalments have been set up for the trip and only 1 out of the 3 instalments have been paid, so there is still an amount outstanding for that trip).
- Any clubs with an amount outstanding (if club sessions are booked but not yet paid for).
- Any top-up or prepayment accounts (such as Meals or Wraparound care) with a negative balance.
- Any top-up or prepayment accounts (such as Meals or Wraparound care) with a positive balance.
To see accounts for one of your children, you can either:
- Select Payments from your Quick Actions.
- Select the child from the drop-down in the top left, and select the account from your homepage.
- Click on the child's name to go to their profile, and select Payments > Active Payments from the left-hand menu. You can then select the account.
When looking at the meals account, clicking on a meal will load a slide over with details of the lunches taken that day.
You can select a specific Term using the Term drop-down menu at the top-right of the page.
To make a Card Payment, click on the Top up account button.
A slide over will load, where you can select the bill payer and payment amount. Please note the minimum payment amount is £2.
You can choose to pay now or to add your payment to your basket to pay later.
Top Tip: Can't click the button? Follow this article: I can't click the button to pay?
In the pop-up, add in your card details then click Pay.
You may have to then authenticate your identity for the payment to go through. This is a requirement of the recently introduced Strong Customer Authentication (SCA) regulations.
If authentication is needed for the payment, you will be prompted to authenticate the payment using the method of authentication your bank supports. This could be:
- an SMS code,
- your mobile banking app
- another method
For example, here's what it may look like if you're using Monzo. (Please note, we are not affiliated with Monzo, this is purely an example)
Once we've been able to confirm your identity, the payment will be completed and your card will be charged. You'll see confirmation that the transaction has been successful.
The meals balance will be updated to reflect the top-up right away.
The invoices page
The Invoices section on the parent portal will load a table with all invoices for the current term.
You can select a specific Term using the Term drop-down menu at the top-right of the page.
You will be able to see details of the invoices and the status of each invoice - whether they have been Cancelled or Paid.
The Top-ups page
The Top-ups page on the parent portal will load the current terms top-ups made for that particular student.
You can select a specific Term using the Term drop-down menu at the top-right of the page.
The page will show the type of top-up made, this can vary from Card (made by you or another Primary Guardian) to Cash or Cheque (logged by the school).
The Credit notes page
The Credit Notes page on the parent portal will load a table with all the credit notes for the current term.
You can select a specific Term using the Term drop-down menu at the top-right of the page. A table will appear showing details of the credit notes.
To see all outstanding balances across all you children's' accounts, click the balance on your homepage. Top Tip: This will show as £0 if the balances are all 0 or all positive.
On this page you can see:
- Any trips with an amount outstanding (e.g. if instalments have been set up for the trip and only 1 out of the 3 instalments have been paid, so there is still an amount outstanding for that trip).
- Any clubs with an amount outstanding (if club sessions are booked but not yet paid for).
- Any top-up or prepayment accounts (such as Meals or Wraparound care) with a negative balance.
- Any top-up or prepayment accounts (such as Meals or Wraparound care) with a positive balance.
To see accounts for one of your children, you can either:
- Select the Menu icon and then click the Payments button.
- Click into a specific account from the student's page.
Click an account to see more information, or top up.
Click the green button to top up the account by inputting your card details.
Input the amount to top up, then click to pay.
Top Tip: Can't click the button? Follow this article: I can't click the button to pay?
Next, you’ll be able to input your card details. Please note that you must use a Visa or Mastercard.
You may have to then authenticate your identity for the payment to go through. This is a requirement of the recently introduced Strong Customer Authentication (SCA) regulations.
If authentication is needed for the payment, you will be prompted to authenticate the payment using the method of authentication your bank supports. This could be:
- an SMS code
- your mobile banking app
- another method
For example, here's what it may look like if you're using Monzo (we are not affiliated with Monzo, this is purely an example).
Once we've been able to confirm your identity, the payment will be completed and your card will be charged. You'll see confirmation that the transaction has been successful.
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