Registering a child for a trip using the Parent Portal or Arbor App is a simple process.
If you are unable to sign up, please contact your school. They will need to follow these instructions.
Please note that once you have signed up, you will need to contact your school if you would like to cancel participation or would like a refund.
From the main Parent Portal page, click on the Trips field within the Activities section.
The Trips main page features three sections - Upcoming Trips are any trips the child is currently registered for, Past Trips are trips which have taken place and Trips Open are any trips that the child can currently be registered for.
To start registering a child for a trip, click on the desired trip in the Trips Open section.
On the Trip Overview page, you can see details relating to the trip such as date, time and price. Click on Sign Up to begin the registration process.
A slide over menu will appear where you can add consent (if your school requires this) for the trip by ticking the checkbox and ticking Add Consent.
Once consents have been confirmed, you will be taken back to the Trip Overview page. You will now see that the Status field will have been updated to confirmed (assuming consent was not refused).
When returning to the All Trips page, the trip will now be displayed in Upcoming Trips, rather than the Open Trips section.
With trips that require a payment, the process is slightly different. When registering the student for a paid trip, click the trip to be taken to the trip overview page. Click the Sign Up button.
A slide over will appear where you can add the amount you will pay if you can add instalments. The payment amount will automatically default to the minimum payment.
You can only select more than the maximum payment or less than the minimum if your school has chosen to allow voluntary or variable contributions.
You can then pay now or add the payment to your basket to pay later.
You can only sign up without paying if your school has chosen to allow voluntary or variable contribution and does not accept instalments.
Once you click Pay, Add in your card details, then click Pay.
You may have to then authenticate your identity for the payment to go through. This is a requirement of the recently introduced Strong Customer Authentication (SCA) regulations.
If authentication is needed for the payment, you will be prompted to authenticate the payment using the method of authentication your bank supports. This could be:
- an SMS code,
- your mobile banking app
- another method
For example, here's what it may look like if you're using Monzo. (Please note, we are not affiliated with Monzo, this is purely an example)
Once we've been able to confirm your identity, the payment will be completed and your card will be charged. You'll see confirmation that the transaction has been successful.
If you've paid the full price of the trip or if your school allows variable contributions, the status of the trip will then change to confirmed, and the trip will appear on the All Trips page in the Upcoming Trips, rather than the Open Trips section
If you have more left to pay, the amount you have left to pay is displayed at the top of the page and you can make another payment if your school allows this.
To sign up for a trip, click the menu icon at the bottom left of your screen. Select Trips.
You will then be able to see all of your child’s upcoming trips, and trips they are eligible for.
Select the trip to reach the Trip Overview. Click the green button to sign up for the trip and pay if required.
On the next page, if no payment is required, you can simply sign up.
If no payment is required but you are allowed to give a contribution, you can select this option.
If it is a trip you have to pay for, you can input your card details to pay.
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