Primary Onboarding Weeks 1 to 4

Welcome to Arbor!

Congratulations on choosing Arbor as your new MIS and welcome to the Arbor community of schools! We're excited to get started with your move to Arbor and hope you are too!

So how does onboarding work?

Each week, you'll get an email from our Onboarding Team with guidance and resources to help you get ready for your move to Arbor.

Your Onboarding is an 8 week journey split into two parts, Pre Launch (weeks 1-4) and Post Launch (weeks 5-8). The Pre Launch phase is all about getting prepared and ready to go live with your new Arbor MIS. Once you get access to your Arbor site in Week 5, the onboarding team will be with you for a few more weeks to help guide you with getting up and running on your new Arbor MIS.

This week-by-week guide below will give you an overview of what's to come in Weeks 1-4, the Pre Launch phase of your Onboarding. This guide will contain all the key information that you need to successfully prepare for your move to Arbor. Be sure to also check out our guide on what happens in the Post Launch phase of your onboarding journey (weeks 5 to 8).

Pre Launch Weeks 1-4

Week 1 Week 2 Week 3  Week 4

This week, as part of our weekly guidance, you'll receive your first email from the Arbor Onboarding Team, saying hello and providing you with a bit more information about your move to Arbor and what to get started on.

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What do you need to do this week?

1. Join your Kick Off Webinar

In this session, a member of The Onboarding Team will give you an overview of your 8 week onboarding journey and cover the most crucial moments of the migration process. There will be the opportunity to ask questions as you watch. 

Use the link in your week 1 email to register for a Webinar.

2. Prepare for the move to Arbor

Change is exciting, but it can also be daunting! Your School team might be anxious about the move, so it's crucial to let them know what to expect. Check out our guidance on getting your team ready for the move to Arbor.

It's also important to ensure that you have the right people in place across the organisation to help you with this change. Take a look at our guidance on roles and responsibilities to understand more about this. Get your team excited about the move by sharing online training resources and videos.

After you've sent your data to us, any data inputted to your current system will not migrate over to Arbor - if you need to take attendance after your migration date but before you recieve your Arbor site (see when here) we recommend using paper registers to do this. Start getting your paper registers ready -  the attendance data can then be backfilled into your Arbor site once we send it over to you by following the guidance in this article

3. Start planning and booking your Arbor training

Have your diary handy! Towards the end of the week, you'll receive more information from us with details on how you can log into the Arbor Training Hub and book onto any training you have purchased.

4. Make a plan for getting a backup of your current MIS 

On your Migration date in Week 4, that's when you'll need to send us your data. The way you do this will depend on the MIS system you currently use, so it may be worth taking a look at what the process is beforehand, so that you are as prepared as you can be! You can view the different migration guides on your onboarding dashboard here.

Is your system hosted by a third party? Or will your partner Support be producing your backup for you? If so you will need to contact them to book this straight away.

Are you part of a Multi Academy Trust (MAT)? If so, it may be that they are managing the data migration for your school. If you are not sure, please check with your MAT Lead to see if they will be uploading your data to us on your behalf or if you will be doing this.

Need any help? If you get stuck with anything get in touch with The Onboarding Team. You can contact the Onboarding Team by clicking Contact Us in the top right of the Help Centre and select Onboarding, migration and moving to Arbor. They'll aim to get back to you within 24 hours during the school week, and if it's something they can't help with, don't worry, they'll find someone that can!
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