Error 2340

Postcode is missing or provided in an invalid format.

If the student lives in the UK:

  1. Go to the student's profile.
  2. Scroll to the Student Contact Details section.
  3. Click on the Home Address.
  4. In the slide over click on the option for Correct Mistake or Delete Address.
  5. Edit the postcode to follow the valid format.

If the student lives outside of the UK:

  • If the student has an overseas address, edit the address to untick the Correspondence address box - this will prevent this address from being returned in the census.
  • Once you have submitted your census, you can tick this box again to ensure you can use addresses in Arbor e.g,. for generating letters.


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