Parents who try to pay off an outstanding club debt on the Parent Portal or App (for example, to clear an outstanding balance on an ended club) may see the error "sign-up is not available for this club". This happens when the membership period's guardian sign-up end date has passed. You can fix it by extending or removing that date.
Permissions
- School: Extra Curricular: Administer - Lets you edit club memberships
If you don’t have these permissions, ask your admin team to grant them using these instructions.
Instructions
- Head to School > Activities > Clubs
- Click on the the Club triggering the error
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If you cannot see the club you need (especially if the club was for last year), make sure you check that the Academic Year dropdown is set to the correct year and also check the Inactive tab.
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- Scroll down to the Membership Periods and Prices section
- Click on the Membership Period option (e.g. Monthly, Daily, etc.) the parent is trying to pay for
- Click Edit on the slide-over
- Remove the date in the Signup Closes boxes or set this to a future date/time (e.g. if it is 09:00 am on 27 October 2026, you might set this date and time to 09:00 30 October 2026 so the parent has a few days to complete the payment).
- Click Save Changes
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