You'll need to send us your Bromcom backup on your agreed migration day.
If you're not sure of your migration date, please click Contact Us in the top right of the Help Centre and select Onboarding, migration and moving to Arbor. The team will be able to advise you of your migration date.
Please note the following can vary for a GroupCall API migrator, we are working on adding the GroupCall Migrator specifications to this guide. If you need to raise any data discrepancies post migration please contact Arbor support or your dedicated partner and we will be advised of the next steps.
Requesting a backup
Please request a backup from Bromcom for your specified migration date.
Uploading your backup
Logging in to your secure portal
Arbor will send two emails to your nominated Project Lead. The emails can be sent on to another appropriate staff member/IT Lead if you will not be carrying out the upload yourself.
After your Kick-Off, in week 3, you will receive two emails from Arbor:
- The first email will contain a link to your school's unique secure portal and a username you will use to log into the portal.
- The second email will contain the password to log in to the portal.
You should expect to receive your access to our secure portal in week 3 of your onboarding journey, so if you have not received these emails, please let as know as soon as possible by clicking Contact Us in the top right of the Help Centre and select Onboarding, migration and moving to Arbor.
Uploading your data to the secure portal
Click the upload box and select your backup file which you saved earlier. Tip: this will be either a bak, zip or 7zip file.
If this file is password protected, select ‘yes’ and enter the password into the password box.
Confirm that you have completed all the recommended data checks, then press the Start migration to Arbor button.
Now you just need to sit back and relax. Unless there is a problem (such as an incorrect password or corrupt file), the next you will hear from us is when your new Arbor site is ready!
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