This article is designed for Primary schools who are moving to Arbor. Secondary schools should contact their Customer Onboarding Manager.
We know you'll be keen to get started using Arbor so we've put this guide together to explain what happens in the migration and when you can expect to receive your live Arbor site.
We will start your migration on your 'booked migration date'. This will either be on a Thursday if you are migrating over a weekend, or on your end of term date if you are migrating over a holiday. You should already be aware of your data migration date from your Partnership Manager.
- Pre Migration Checks - We first check the structure of the data to ensure it's in the correct format. If you're migrating via Groupcall API, we'll check all mandatory prerequisites are done.
- Importing your data into Arbor - this is where we map the data from your current MIS into Arbor and move it over.
- Finishing Touches - now that we've filled your new Arbor site with data, we make sure that it's configured and ready to use - among other things, this is when your registers are created!
- Quality Assurance and Release - we thoroughly check your Arbor site and make sure things look as we expect. If we see anything that looks amiss, we'll let you know when the site is released.
When will my site be ready?
If you are migrating over a weekend
Schools that are migrating over a weekend will start their data migration on Thursday. If you are providing a backup file, you must make sure this is sent to Arbor before the end of the day on Thursday. If you are migrating via Groupcall API, your migration will automatically start on Thursday. Please note that if your data is provided later than this, we cannot guarantee these timelines.
Your site will be released to you by Wednesday at 13:00.
Note: If we realise that their might be an issue that prevents us from releasing the site to you by this time, we will call you as soon as possible to let you know and discuss your options.
If you are migrating over a school holiday
Schools that are migrating over a holiday will start their data migration on their last day of term. If you are providing a backup file, you must make sure this is sent to Arbor before the end of the day on your last day of term. If you are migrating via Groupcall API, your migration will automatically start on your last day of term. Please note that if your data is provided later than this, we cannot guarantee these timelines.
Your site will be released to you during the holiday and before your first day back.
Note: If we realise that their might be an issue that prevents us from releasing the site to you by this time, we will call you as soon as possible to let you know and discuss your options.
If you have third-party systems to connect your Arbor site, you should schedule this for your Go Live date.
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