Purchasing School Shop items on the Parent Portal or Arbor App

Purchasing School Shop items using the Parent Portal or Arbor App is easy once your school makes the items available.

Please note that once you have purchased an item, you will need to contact your school if you would like a refund.

On the Parent Portal On the Arbor App

From the main Parent Portal page, scroll down to School Shop section.

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The School Shop page will list any items that can be purchased for the child. Click on an item.

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Enter the number of items you wish to buy, then click Buy product.

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If you are trying to purchase more than the maximum number of items available per student, please contact your school to add this manually for you.

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If the item is free for your child, click Order. You can add a note for your school if needed.

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If you need to pay for the item, click Pay now, or select to add the payment to your basket to pay later - see how the basket works here. You can add a note for your school if needed.

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Add the card details - Arbor accepts Visa or Mastercard only. You may also be asked to provide authentication.

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To view your purchased items, return to your homepage, then select the student.

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Go to Accounts > School Shop where you can see the purchases.

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