How to book your 1-1 training (inc Behaviour, Assessments)

As part of your move to Arbor, you may have chosen to purchase additional training to cover topics such as setting up Behaviour and/or Assessments in Arbor. These courses are bespoke 1-1 training with your school and a Customer Education Specialist, and you can now book all of your purchased 1-1 training via the Arbor Training Hub.

Any courses that you have purchased will be available to you on your Dashboard.

If you are not enrolled in the course and it is not showing on your Dashboard, this means you haven't yet purchased this service.

How to book your 1-1 training

Step 1: As you can see from the screenshot below, I am logged into the Arbor Training Hub and I am currently on my Dashboard. I am enrolled in 2 courses, one of which is the Behaviour Consulting and Reporting course. To start the course and book your training, click Start.


Step 2: You will then be taken to the Pre-Training Information. Read the information and ensure you are ready to book your live training session.

Step 3: Click Next Module.


Step 4: Click the link to book your live session.


Step 5: You will be taken to another window where you can select a suitable date/time from the calendar.


Step 6: Select your preferred date and time and click Confirm.

Step 7: Complete the booking form, making sure you complete all required fields. If you would like to add additional attendees to the training session, select Add Guests and enter their email addresses.

Please note: If you need help with how to find your booking reference number, please see instructions below.


Step 8: Once you have filled in the form, click Schedule Event and you will receive a diary invite to the email address provided with details of the booking and how to join the live training session. You can share this invite and joining details with other staff members.

How do I find my Booking Reference Number?

Your Booking Reference Number is a 36 digit unique ID that we use to identify each school.

You may have already been provided with your booking reference number, but if you haven't you can find this in your profile in the Arbor Training Hub.

Step 1: When logged into the Hub, click on your initials in the top right-hand corner then click View my Profile


Step 2: Scroll down on your profile to the bottom of the page, and you will see information about your profile. You will need the field GSID as this is your Booking Reference Number.


Step 3: Please use this when booking your 1-1 training so we can identify your school.

What if I need to cancel or reschedule my booking?

Once you have booked your training using the steps above, you will receive an email and a diary invite that contains the details of the booking and a link to join the live session.

Included in the diary invite are links to either cancel or reschedule the booking.

If you can no longer make the date that you have booked, you will need to use the links in the invite to cancel/reschedule at least 24 hours before the start time of your session, otherwise, you will be charged for the training.


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