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Aimee
Articles
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Can I remove a teacher from a lesson?
You might want to remove a teacher from a lesson if the lesson is no longer taking place. This might be useful if you have year 11 students on study leave and you want to free up their teacher to t...
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Custom Report won't load, is broken or not working
Sometimes you might find that you can't view or open a custom report you've made in Arbor. You might get an error message instead of seeing the report. You might get the error message '504 Gateway'...
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Will parents receive more than one password reset when login details are sent?
In Arbor, each parent should have one profile and thus one account. All of their children should be linked to their one guardian profile in Arbor. They will only have one username and password per ...
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Do we have to open every register for marks to appear?
In Arbor, you might add an attendance mark in advance of a lesson using Planned Absences. When you do this, the attendance mark doesn't appear in the student's statutory attendance (such as in atte...
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Change the year group linked to a registration form
You may decide that you want to have mixed year groups in your registration forms, or that you don't have the right year groups linked to your registration forms in Arbor. It isn't possible to add ...
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How can I log meals for afternoon only nursery students?
If you have nursery students who attend nursery in the afternoons only but have a meal at school, you might want to log this on Arbor with the other children's meals. There are two options, shown b...
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Why are my attendance certificates, attendance reports or attendance statistics different?
You can view attendance statistics in different ways depending on what information you want to report on. For example, you can create a custom report with these columns: lesson attendance (present...
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How can parents sign up for the Parent Portal or Parent App if they have a child at more than one school using Arbor?
When a parent logs into the Parent Portal or the Parent App they can see details about their children that attend one school using Arbor. If they have two children attending the same school, they c...
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How can I report migration issues?
If you've recently moved to Arbor and you've found that some data you expected is missing or doesn't match the data you had in your previous MIS you'll need to check in Arbor where you expect the d...
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See students that have joined my school between two dates and sending communications
In Arbor you can view and download a list of arrivals from Students > All Students > Browse Students > Joiners. Looking for a more detailed report with UPNs and dates of birth? Try our report: Stud...