Chantel Stewart
Articles
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Why do event and location dates not change when you change a custom date range in a custom report?
When using the Bulk Change Date Range button in a custom report: it will not automatically include or bulk change the date range for event or location columns. it will change most column dates, s...
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Is there a character limit for classes in Timetabler?
There is no character limit when creating course or class names in Timetabler. You can use as many characters as you need to. This will then be the displayed course or class name of the top-level c...
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Can guardians see Medical Events on the Parent Portal and Parent App?
No, medical events are not visible on the Parent Portal or Parent App, in the medical section on their child's profile. Schools should record medical events via Arbor if they wish to have an elect...
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Can you merge a guardian into a staff profile?
No, you will not be able to merge a staff profile into a guardian profile or vice versa. To access both: Arbor as a staff member the Parent Portal and the Arbor App as a guardian the user should ...
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Delete guardian contact details
You may need to remove contact details for a guardian, for example, if the email address is also being used on another user's profile. Go to the Contact Details section of their profile and click o...
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Delete a custom group
You may want to delete a custom group you have created if it is no longer needed. To do so, go to School > School Structure > Custom Groups. Select the custom group, then click the Delete Group o...
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Can I change a user account type from guardian to staff
No, cannot change a guardian profile into a staff profile or vice versa. If you have a guardian that is also a staff member, they would need to have a separate staff profile (which will allow them...
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A student is enrolled into the wrong year group
If a student has been enrolled into the wrong year group you can transfer or enrol them into the right year from either the enrolment section or on the individual student's profile. From the Enrol...
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Add or remove staff from a single lesson
You can add a staff member to a single lesson, meaning this one lesson will appear in their calendar. If this is for cover purposes, we'd recommend instead using the Cover area. To get to the les...
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Number of students in year groups doesn't match the number in registration forms
The number of students in your year groups may not match the number of students enrolled in the registration forms. To get the numbers to match, first check that all students enrolled in the year g...
