Lucie
Articles
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Why does my printed logo look wrong?
If you find that your logo is squashed when printing documents, there are a few steps you can take. You can upload a new logo from the School details page. Your logo will scale to size, so make su...
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Can I print a blank data collection sheet?
It is not possible to print blank data collection sheets. To collect missing information, you could get guardians to sign into the Parent Portal. If you want to send home data collection sheets for...
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Which business role should I assign to my staff members?
Here at Arbor, we are not able to advise on which business role would be suitable for your staff, as what works well for one school might not work for another. We recommend that you take the time t...
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Deleting a mail merge letter from the communication log
Occasionally, you may create and print a mail merge letter that you decide not to send. Clicking Generate for the letter adds it to the students' communication log so if you decide not to send it, ...
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Can I print a club register for a week?
There is no way to print a register that covers an entire week for a club. See how to print a register for an individual club session in our guide here.
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Print a subject or year group timetable
You can print a timetable for specific subjects or year groups using the Timetable area in Arbor. Permissions You'll need either the School: Academic Structure: View or the School: Teaching: View p...
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Can I delete an applicant if an admissions appeal has been logged against them?
As admissions appeals are reported in the Spring Census, you aren't able to delete an applicant with an appeal lodged against them. You can withdraw the student so they do not appear on roll, or tr...
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Can we have access to Sendgrid to monitor our emails?
Arbor is not able to give you access to Sendgrid, as this is an internal system only. You can view your mail logs in Arbor using the All School Communications and Mail Merge logs. Head to School >...
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Can I send a reminder to parents of their guardian consultation time in bulk?
It isn't possible to quickly send a reminder in bulk to parents to let them know their appointment times. If you want to send out a reminder in bulk, you can: Create a User Defined Field and popul...
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Can we remove our school logo from our site completely?
It is not possible to remove your logo from your site completely once you have set it up. If this is something that you would like to do, please contact the Arbor Support Team if supported by Arbo...