- Emergency on call alerts
- Data protection guidelines for communications
- Schedule an email, SMS or in-app message to send later on
- Save, manage and return to communication drafts to send later
- Sending an email
- Sending an SMS
- Creating Letters
- Creating Labels
- Log a telephone call
- In-app messages
- Creating a Mail Merge using data from a Custom Report Writer report
- Seeing the Communications I've sent
- Viewing sent, received and failed communications and sending follow-ups
- View call logs
- Downloading a communication log
- Deleting a mail merge letter from the communication log
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