Customer Ops Team
Articles
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Prompts to get snapshots of your school 'Today' with Ask Arbor
This guide outlines prompts you can use to get instant snapshots of your school day with Ask Arbor. These are the types of prompts you can find when you click the Today tile to start a new chat. 'T...
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Why are there separate English, Welsh/Cymraeg and a combined language option on Welsh sites?
We have updated the language ability options for students and staff on Welsh Arbor sites so that English and Welsh/Cymraeg are now listed separately. Previously, these were combined, which meant th...
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Generating Student Summaries with AI
The Suggest Student Summary feature summarises key data points about a student and combines them with written comments from you to produce a quick summary including attendance, behaviour, and/or at...
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Ask Arbor: Using the Classroom and Pastoral Assistants
Different versions of Ask arbor are available in different parts of Arbor so that the questions you can ask are always relevant to what you are already looking at. Simply click the Ask Arbor button...
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Reporting on Medical Notes
This guide will explain the possible reports you could create when using our custom report writer to create a report with the report focus of Medical Notes.Medical Notes Specific Report Fields Medi...
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New Subprocessor: Birdie.so (Support Video Recordings)
To provide faster and more effective technical support, Arbor has introduced Birdie.so as a subprocessor and will begin to use it from 18 May 2026. This tool allows our Support Team to share video ...
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Solving Training Hub layout and display issues
Before or after you sign into Arbor's Training Hub, it can happen that your page does not quite look right. For example, page elements might seem like they are in the wrong place, images may not ha...
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Setting up an Authenticated Excel Live Feed
This guide explains how to use an Excel Power Query to set up an authenticated Live Feed. Due to how live feeds in Microsoft Office 365 work, the standard two-step data retrieval process for Excel ...
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Understand Arbor Workflows and getting support
This guide explains what Arbor Workflows are, how they are available across different School and Multi-Academy Trust (MAT) tiers, and the best ways to get support with Arbor Workflows and where to ...
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Ofsted Inspection Companion
The Ofsted Inspection Companion is designed to support you with information you might need, both directly before an inspection and as part of your regular school reviews, by bringing the data toget...