- Logging in FAQ for Schools
- Troubleshooting login issues in Arbor
- Email isn't being sent, or is sent to the wrong email address
- Which URL page should users log in from?
- See when or if staff, students and guardians are logging in
- Editing Arbor's Password Rules
- Resending a 'Welcome to Arbor' or login details email for a student, guardian or staff member
- Logging into the School MIS as staff and troubleshooting login issues
- Check for duplicate email addresses and stop users being logged into the wrong account
Help Centre
Hi, how can we help?
Submit a request
Hello!
To get you the best help, please let us know if you are a:
Hey parent/guardian
If you need help with your child's account,
click
here
to browse our help materials.
If you still need help, please contact your child's school directly as we can't give advice or troubleshoot your account for data protection reasons.
Hey student!
If you need help with your student account,
click
here to browse our help materials.
If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.