How do I approve changes made on the Parent Portal or Arbor App?

Enabling control

You need to enable the feature - this is done by going to Students > Parents and guardians > Parent Portal settings 

The below setting needs to be changed to NO to ensure you have control over your school's data:

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To change this setting, click on the small arrow at the end of the row of text to see a slide-over where you can change this:

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Approving changes

When guardians make any changes, if your school does not automatically accept student record changes, you'll get a notification on your homepage.

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Quickly confirm any changes by clicking the notification or going to School > Data > Data Quality Dashboard > Student Record Changes > Pending.

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  Click on the pending request you wish to action and approve or reject accordingly.

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You can see a list of all resolved changes in Student record changes > Resolved.

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Approving changes from a student profile

You can also approve changes made on the parent portal by going to the student profile of the student the guardian has updated details for.

Go to Change Requests from the left-hand menu.

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Click on the pending request you wish to action and approve or reject accordingly.

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2 comments
  • What permission do staff need to approve or reject requests from parents?

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  • Hi Gavin, you'll need the General Admin: Administer permission to approve changes.

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