Arbor conducts termly customer satisfaction surveys for users, including teachers and admin staff, to gather feedback on their tools. Teachers receive survey links via email, while admin and SLT users can access the survey on their homepage. Participation is optional, and there are multiple opportunities to complete the survey each term.
At Arbor, our goal is to help schools of all sizes work better, with intuitive tools designed to make a difference. To ensure we're on track, we send out a termly customer satisfaction survey to our Arbor Users.
What does the survey look like?
Teachers
Teachers will get a link to the survey via email.
Admins and SLT
If you work at a MAT or School and have an active Senior Leadership or Admin related Business Role, you won’t get and email.
Just log in and go to your homepage to complete your survey.
You can see a list of roles that will see the pop up here: Who receives the pop ups?
Top Tips and FAQ
Do I have to complete the survey?
This survey is optional for you or other users at your school or MAT to complete.
Have I missed the survey?
There's lots of time to let us know your thoughts!
- Teachers will have up to two weeks to complete the survey via email.
- Admin and SLT users will see the pop up on their homepage up to 3 times throughout the week - once you complete the survey, you won't see the pop up again this term.
If you miss the survey, it's run every term so you'll be able to let us know your thoughts next time!
You can also see other ways of providing feedback here: Our Product Roadmap and how to submit feedback
I can't answer a question
Don't worry if you don't feel you can comment, such as if you don't use Arbor.
For most questions, there will be an N/A option you can select.
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