Arbor 2018/2019 Webinars

Frequently Asked Questions

What are the webinars about?

Each session focuses on a different module, each webinar has a set agenda and will be done live by one of our customer success managers. The sessions are no longer than an hour and each one will train the school in a different area of the system. 

Who should attend?

Everyone at the school is welcome to join our webinars, we do however suggest joining the ones that deal with a module your users are using. This article suggests whether teachers, SLT etc should be joining a specific session, and also has information about what is covered in each session.

Is there a schedule?

Yes, we have created a detailed schedule for our webinars which can be downloaded. As we are constantly updating the schedule due to seasonal requirements we kindly suggest you review it often. 

Click here to access the schedule

How can I prepare?

Block some time out in your calendar, grab yourself a pair of headphones and head to a quiet space where you'll be able to focus. We cover a large amount of information during the session and don't want you to miss anything!

During the session, ask any questions you have using the chat window and your trainer will answer them at the end.

Please ask your IT team to whitelist the website. 

How do I join the session? 

Signing up to a webinar

You can sign up to webinars in advance and we can now send you a recording of the session as soon as it’s finished!

Sign up to as many webinars as you like - great for getting up to speed if you’re new or just need a quick refresher if you’ve been with us for a while.

 

Step 1: Click the link below to sign up to the webinar.

https://app.livestorm.co/arbor-education-1

 

Step 2: Click Register Now for the webinar you would like to attend (If you can't see the webinar you're looking for, return nearer the time to sign up).

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Step 3: Enter your email address to register for the session. The recording of the session will be sent to this email address. Alternatively, log in to your account.

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Step 4: Click the button in the email we've sent you to access the webinar.
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Dialling in to Livestorm

If you don't have a pair of headphones and want to dial in via phone, follow these instructions.

Step 1: Access the webinar by following the instructions above.

Step 2: Click for sound.

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Step 3: Click on the Help button found on the top right of the live stream, or click on the 'Encountering issues with audio or video?' message found right above the webinar sidebar.

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Step 4: Choose the country that you're located in from the pop-up. To listen to the webinar, call the number, and then enter the 6 digit code to join the event and start listening!

The number to dial for the UK is 0800 060 8942.

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Step 5: To make your video widescreen, click the button in the pink box shown below. To hide the chat box, click the button in the orange box shown below.

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Having problems connecting? 

1. Please ensure the website is whitelisted. Your IT team can help you with this!

2. If you're struggling to connect to the webinar or your screen freezes, please refresh your page. This solves the majority of issues. 

3. If you continue to have problems with audio or video, select Help, and choose Compatibility mode. This should adjust your settings to try and fix your issues.

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4. If you are still experiencing issues with the audio or video, click Help and use the Phone dial-in option and call the number to dial into the sound. This should reduce the demand on your internet to improve the stream.

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5. Follow Livestorm’s Technical requirements and Firewall information.

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