Edit communication tags to link to student, guardian or staff

You may need to edit an email or SMS to link it to the right user's account to show up in the right Communication Log. You can see more about the default tags here: Which communications show in the different Communication Logs?

Go to the Communication Log and click to open the message. Click Actions on the right then Manage communication tags.



Select the person's name in the Tag Inbound message to drop-down box, and tick the Shared box, then click the green button.


Was this article helpful?

Sorry to hear this article wasn't helpful.

Please note that the link below cannot be used:

  • for requesting functionality changes as it is not monitored by our Product Team.
  • for contacting us for support, as it is not monitored by our Support Team.
  • by parents and guardians - please contact your school instead.

Tell us how our guidance can be improved.

0 out of 2 found this helpful
I'm still stuck!



Article is closed for comments.