This article explains that staff do not receive notifications in Arbor for new notes, emails, SMS, or in-app message replies. Notifications are only sent for specific actions like behaviour workflows or cover assignments. To view replies, staff must check the communications logs.
here are a few instances where notifications are sent to staff after an action takes place, for example when a behaviour workflow is used or cover is assigned.
No notifications are sent to staff in Arbor when a note is logged, or when there is a new email, SMS or in-app message (either a reply or a new message. It is not possible to set this up.
You'll need to check the communications logs to view replies. You can see further details about what happens when someone replies here:
If you would like to submit feedback, you can do this here: Communications Improvements
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