Which communications show in the different Communication Logs?

This article explains the different types of communication logs available in Arbor, detailing what communications are shown in each log. It also covers how communications are tagged to profiles, the visibility of private communications, and how to find messages related to clubs or trips.

Which logs show which communications?

You can view your personal sent communications log: Seeing the Communications I've sent

Go to School > Communications > School Mailbox. You can then view the different logs from the left-hand menu.

When in the Inbox or Outbox, you can use the filter bar to filter down your view to certain timeframes, message types (e.g In-app Messages or SMS) and 

You can also view Communication Logs on student, staff and guardian profiles.

Shared Communications

Communications marked as Shared = No can only be viewed from the All School Communications > School Mailbox log. If you need to change the setting for a communication, you can see how to do this here: Mark communications as Public or Private

What happens if the message was not sent by the school and is not shared?

If a communication was sent from a user and is marked as Shared = No, it can only be seen by the user that sent the communication in their Communication Log: Seeing the Communications I've sent

Tagging communications

The tagging to different people's communication logs is determined by how the message was sent: 

• When a message is sent to a guardian of a student, both the student and the guardian are tagged.
  • If the message was sent about multiple students (by combining messages), it will be tagged on the guardian's profile and all of the student's profiles
  • If the message was not combined for multiple students, each student will have one communication tagged to their profile, and the guardian will have multiple.
• When a message is sent to the guardian directly (rather than selecting Guardians of Student), only the guardian is tagged.
• When a message is sent to the student, only the student is tagged.
• When a message is sent to a staff member, the staff member is tagged.

For communication types such as Letters, Telephone Calls or Meetings, anyone involved in those events is automatically tagged. For telephone calls that includes Caller and Recipients, for Meetings that includes the students and staff members, for Letters that includes the sender and recipient.

Can we edit the tags?

You cannot change the default settings for tagging. However, you can change who is tagged after the communication has been sent following these instructions.

Why can't I find a communication that I have sent?

Communication not showing in the Communications & notes section of a profile?

A reply to an email or SMS may show in the All School Communications log but not on the person's profile if the email address or mobile number is linked to multiple profiles. In the All School Communications log, the message will show, for example, the mobile number but not the person who sent it because the system can't figure out which person the message came from.

To make sure a number is only linked to one account for future messages, change the number on one account from the Contact Details section of their profile.

You'll then need to edit who the communication is tagged to.

Communication for a club or a trip not appearing in the School Mailbox log?

When a communication is sent from a club or a trip, the communication will appear in the club or trip, rather than in the School Mailbox log. 

To view communications for a club, go to School > Activities > Clubs, click into the club in question and then click into the relevant session. You can then click the Communications Log button on the left side of the page.

To view communications for a trip, go to School > Activities > Trips and click on the trip. The Communication Log button can be found on the left side of the page.