Can we delete emails, SMS or in-app messages from the Communication Log?

You may want to delete communications if:

You can delete communication drafts.

Once sent, it is not possible to delete emails, SMS or in-app messages (inbound or outbound) from the Communication Log. This is because you should keep this record in case it is needed for legal matters.

Our guidance is different for letters as they may not have been sent yet: Deleting a mail merge letter from the communication log

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