Logging into the MAT MIS and troubleshooting login issues

This article covers logging in and out of the Arbor MAT MIS as a staff member, and common issues experienced when logging in. Take a look at these other articles if you're looking for information and troubleshooting tips on:

Logging in

Logging in for the first time

Launch an internet browser - we recommend Google Chrome.

Go to the URL sent to you in your welcome email where you can create a new password and log in.



If you don't have your welcome email, or the link has expired after 96 hours, ask someone at your MAT to send you a reset password link or to let you know your MAT's login page. Add a bookmark to your browser to find Arbor quickly tomorrow!

You can also click the option ‘First time logging in?’ and follow the steps.



Returning to Arbor

Log into your MAT MIS using your MAT's login page, e.g. http://[matname].uk.arbor.sc. 

Enter your username or email address and password in the boxes, and click Log in.



I need to reset my password

If you have forgotten your password, you can click the Forgotten your Password? link. 



Enter your email address and click ‘Reset password’, and you will receive an email with a password reset link.




Can I log in using a username?

Although we recommend users use their email addresses to log in, your school may have given you a non-email username.

You can only use your non-email username when logging in using the school-specific login page. You cannot log in using your non-email username (you need to use your email address) when logging into the generic login page.


Helping other staff to log in

To log in for the first time, you can send staff a welcome email that includes their username and a link where they can set their password.

You can also manually set a password for them, or get them to reset their own password if they are struggling to log in. We've also included some troubleshooting tips to help resolve common issues.  

Sending the welcome email so they can log in for the first time

Arbor has the function to send a welcome email whilst creating new staff members. The welcome email can only be sent whilst a staff profile is being created. To see how to do this, see this article.

Once the Create Staff Member button is clicked a welcome email will be sent with details on how to log in. The staff member should go to the URL in their email, which will take them to a page where they can change their password and log in.


Resetting a password or resending login details

To reset a users password, you can send them a reset password link by email from the Account Details section of their Staff Profile.

  • Reset Password - If there is an email address on the profile, click on this button to automatically send them a reset email with a link. Please note, this link will expire after 96 hours.
  • Change Password - If the user's profile doesn't have an email address, click on this option to manually change their password.
  • Change Username - If the user's profile doesn't have an email address, the user will be given a generated non-email username which can amend this by clicking on this button.



A user can also generate a password reset for their own profile by visiting the login page of your MAT Arbor site. Once here they can click on the Forgotten your password? link which will take them through a series of steps to generate a new password. 



There may be a number of reasons a user cannot log in to your MAT's Arbor site. 

Make sure the site address is as follows: https://[matname].uk.arbor.sc



Recheck the login details and ensure that the username is the email address used for your MAT MIS Arbor site.

You can see how to fix this here: Email isn't being sent, or is sent to the wrong email address 



Check the person does not have an old password saved and is trying to log in with this old password. Make sure they're typing in the updated password.



Arbor will not ask you to change your password every time you log in.

  • Make sure they are not clicking the link in their reset password email, as this link will have expired and will ask them to choose a new password.
  • Send them to the main login link page.



Check the staff member has an active business role set on Arbor. If they don't have a business role, they won't have access.



Make sure the password email was sent less than 96 hours ago. If it was sent more than 96 hours ago, the link will have expired and will need to be sent again from the Account Details section of their Staff Profile.



It may be that they need to refresh their browser in order to get onto Arbor by clearing the cache - click here for instructions.

If this doesn't work, they can then clear the cookies for Arbor - click here to see instructions on how to do this for the most widely used browsers.


Logging out

To log out, just click the Sign out link at the top-right of your page.



You will also be automatically logged out after a period of two hours of inactivity. If you click back into your Arbor tab just before the time is up, you can choose whether to remain logged in.


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