Before you send your CMIS backup, we need to confirm your migration date. If you haven't done this already, please contact your Customer Success Manager (CSM) to agree on a migration date.
1. Generate a backup
First, install the SQL server management studio program. Click here to download.
The next step is to generate a backup.
Follow our detailed instructions here, with handy screenshots to help you through all the steps.
The generated backup file should be in .bak format and it should be located on the SQL server.
2. Upload your backup
Following your scheduled kick-off call, your CSM will have sent you a secure link where you can upload your backup file to us securely. If you don’t have the link please contact us.
3. Wait for further instructions
As soon as the backup is uploaded via the secure portal, Arbor will check the file to make sure it's correct. When the checks are complete, we will start migrating your data.
We start the migration process as soon as the backup is received; this can take up to 5 working days.
As soon as your new Arbor MIS is ready, we will send your SLT a welcome email with confirmation your migration is complete and instructions on how to log in to your site.