Contact us - How can I get in touch with Arbor?

If you can't find what you're looking for in our Help Centre, you can contact us in the following ways.

Please note that if you are a parent, you can use these articles to help you, or contact your school for more information. 


Just click on the 'Help' icon in the bottom left of this screen or 'Chat' from within your Arbor site to begin instantly chatting with a member of our Support Team. Click here for more information on using webchat.


Submit a ticket

Tell us how we can help by submitting a ticket to our Support Team.

Click Contact Us in the top right of our Help Centre, or the I'm still stuck! button at the bottom of an article.

In the form, provide us with as much information as you can including relevant links or screenshots where possible. 


Ask your Arbor Community

With over 1,500 members, why not ask a fellow Arbor user if they can help. Click here to get started. 

Call us

We're available from 8am to 5pm Monday to Friday on these numbers:

  • Primary and Special schools - 020 8050 2086
  • Secondary schools and Central MAT teams - 020 8050 2087
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