Parents can't sign up to and pay for the club

Guardians can't book certain days of the week

If you've set up a grouped membership period, e.g. Termly only, parents can't select specific sessions, e.g. Monday only.

You can go to School > Activities > Clubs, select the club, and then make sure you add a Daily period in the Membership Periods and Prices section.

Check the max participants

Check whether the maximum number of participants has been reached for that day. If it has, either:

• Ask the parent only to book individual days (one at a time) that aren't full, or
• you'll need to sign them up manually as an admin

Check if they can click the button to pay

If it's just one or a few parents reporting issues, ask them to follow this article: I can't click the button to pay?

Guardians can't book onto a new club

First, check the guardian portal signup dates for your club. Go to School > Activities > Clubs, select the club, then click into the membership periods. Check that you have added dates that overlap with today.

Next, check the pupils' eligibility. Only eligible students will be able to book a spot in the club.

Check whether it's outside term time. When adding the sessions for a club during the holidays, if you selected 'term time only,' parents will be unable to book the club for their child. You would need to delete the current sessions (see Managing Scheduled Sessions), create them again, and untick the 'Term Time Only' option.

Check you have opted to show clubs on the Parent Portal and Arbor app by going to Students > Parents & Guardians > Parent Portal Settings. Amend this if you see an X here.

If the setting is off, it will say (No do not show clubs)

The club used to show for parents to book, but it isn't showing now

If guardians can't see the club on the Parent Portal or Arbor App, this is due to your settings. Please check and amend these according to the instructions below to enable them to display again, allowing parents to sign up and pay.

Club showing in the Active tab but not on the Parent Portal

This is likely due to the Guardian Portal Signup dates not being set. Go to School > Activities > Clubs and select the club from the Active tab.

Click on "Membership" under the "Membership Periods" section for Free Clubs or "Membership Periods and Prices" for Paid Clubs.

• You will need to click on each Membership to check the Guardian Portal Signup dates, as they are set up separately.
• Ensure that you have dates in the Guardian Portal Signup section and that they are up to date.

You can edit this by clicking the orange Edit button and changing the Guardian Portal Signup dates and times at the bottom of the slide-over.

Click the green Save Changes button.

Club showing in the Inactive tab

If the Club appears in the Inactive tab, this is because there are no upcoming scheduled sessions.

Find the Sessions section of the Club. Check when the last session took place, as this will be the reason the club is inactive.

In this example, the sessions should run until 2nd April. However, because the sessions run every Tuesday, the last session would be on the 30th March.

By clicking on the session, you can see that the last session was on Tuesday, 30th March. Following the session, the club became inactive.

To make the club active again, go to School > Activities > Clubs and select the club from the Inactive tab.

In the Sessions section, add more sessions using Step 2 in this article.

• If you are adding sessions to make the previous sessions visible to parents again, you can add a single session for the payment deadline or as far in the future as possible to avoid the club becoming inactive too soon.
• If you are adding sessions due to the club returning after a break, you can set up the sessions to match the actual club session times and dates.