Upcoming changes to Arbor's card payment screens (Onelink)

We are changing how parents and schools make payments in Arbor. Where you would previously see a Make Payment pop-up to enter card details, you will now be taken to a new page to complete a payment with the option to use saved details. This guide explains the changes and the areas these changes will affect.

What is changing?

When you click on a payment item, either within the MIS as a staff member or through the Parent Portal or Parent App as a guardian, you will no longer see a pop-up like the one below.

Instead, you will be taken to a separate screen to complete the purchase.

On this separate screen, you can complete a purchase or top-up by entering your card details as you would have before, with the option to securely save your payment details for a faster checkout next time using Onelink.

If you already have Onelink, you can use the green Pay with Onelink button to confirm the purchase instead of manually entering your details.

Which areas will this affect?

This will be rolled out to all areas in Arbor where card payments are taken. This change affects how Guardians and Staff alike make card payments.

Here are the areas in the web version of Arbor that are changing for schools and guardians (Parent Portal) :

• Top-ups
• School account top-ups
• School shop
• Trips
• Clubs
• Basket

Towards the end of June, we will also push the changes through to the Parent App.

When is this changing?

These changes are being rolled out throughout Jun 2026 in stages, with web pages changing first, followed by the Parent App towards the end of June.

What is Onelink?

Onelink will be available in the new checkout steps to allow schools to save their card details and check out faster. The service is offered by Stripe, our established payment provider, and is very secure. 

This aims to make the checkout process for both guardians and schools faster without compromising security. The use of Onelink is optional; you still have the opportunity to manually enter your card details, and your details are not saved for next time if you do not tick the Save my information for faster checkout box.